Most frequent asked questions
-Enter each product page and press "Add To Cart" -Upon checking out, enter your details correctly to complete the transaction. (Sign up to be a member or check out as Guest) -Our site is in shopping cart system, and the same product can be added into the cart without limits. You may add another design or color of the same product.
All products displayed on our site are ready stock and available for purchase unless stated otherwise. Occasionally we go out of stock at short notices or may not have enough to cover your order. In this case we'll let you know. You can have two options, either replace your order with another same value product or request for a refund for that product. If you need an item urgently it's always best to confirm the stock by contacting us via email.
If it is an urgent order that you cannot wait, please contact our customer service to check whether the item is ready-stock before placing an order. We will try to assist you the best we can, but we cannot guarantee the delivery time from the transport companies.
Due to various factors of online shopping and lighting during photo-taking, please allow 10-20% discrepancy in measurement and colors.
We accept payments via Bank Transfer or cash deposit in our account for now.
All items (except fish) will be packed with wrapping paper, bubble wrap or in a box. Recycled wrappers are used often to reduce waste and damage to the environment. There may be a slight smell in the cloth or dye in some new items, but the smell will fade after washing or airing the item dry.
You can email your idea/request to us - firstname.lastname@example.org and our designer will get back to you shortly on the possibility to fulfil your request.
We can gift wrapped your items with an additional charge, subject to the cost of the wrappers and the additional time required in the wrapping service. You can contact us directly to arrange for this additional service.
You will be responsible to pay for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you will vary. If you are shipping an item over RM100, you should consider using a trackable shipping service which is inclusive of shipping insurance.
Please feel free to get in touch with us if you have any questions that we have not covered above at email@example.com. Thank you very much for your love and support towards Life2Life.
Please contact us if your order has not arrived after 6 working days from the delivery date.
Shipping: RM10 for West Malaysia and RM15 for East Malaysia We pack and send orders out from Mondays to Fridays only. All orders will be shipped out within 2-3 working days, excluding the day the order is placed, also excluding weekends and public holidays. Shipping speed is based on the delivery method chosen or the item purchased.
Processing will take up to 3 working days after which they will be delivered by our courier partners. Delivery is within 1-3 working days* for West Malaysia or 3-7 working days* for East Malaysia - from the moment you submit your paid order or deposit slip (via Bank Transfer).
We do not ship internationally at the moment.
Tracking numbers are sent via a system-generated email once the order has been sent out. You can track your parcel at https://www.gdexpress.com/malaysia/e-tracking/.
We will not cancel any order unless there is an unforeseen circumstance. Certain factors regarding logistics, a shortage of material by a supplier, or when items suddenly go out of stock during your order – any of these could be the causes of delayed delivery. Under such circumstances, customers will be contacted and advised about the situation and then to decide on an amicable solution together.
You may cancel your order within the stipulated terms, and receive a refund provided your order has not been packed and shipped.
If an item is incorrect or missing from your order, please contact us at firstname.lastname@example.org, with your order number and information regarding the wrong or missing product.
We only replace items if they are defective or damaged. Requests for exchange must be accompanied by proof of purchase and the request for return/exchange need to be made through email - email@example.com within 7 days of receipt of goods. Please refer to Refund Policy for further detail.
Returns, Replacements and Refunds: Notwithstanding anything to the contrary, Life2Life shall only accept returns and grant replacements and refunds on the condition that the items being returned, replaced or refunded were purchased from the Site. Purchases of items other than from the Site are not eligible for returns, replacements or refunds under these T&Cs.
Currently we do not support adding or removing items from a paid order. Please email us at firstname.lastname@example.org with your order number and we will try to assist you as best we can.
We will want to sort out any issues with faulty items straight away. As soon as you discover a fault, please email your concern to email@example.com with the following details: - - The order number - The faulty item's name - A description of the issue accompanied with an image of the damages with the consignment note and packaging. Claims will be attended to promptly and we'll get back to you as soon as possible.
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